Employee of the Month
Titan is proud to recognize its outstanding team members. The following officers have been picked by the management team as Employees of the Month.
Employee: Renison Reid
Site: Woodfield Country Club
During this past month, Sergeant Renison Reid has shown tremendous growth and reliability. He constantly communicates with his supervisors and is always alerting them if there are any discrepancies on the shift. Reid has also reached out to me to clarify and double-check policies and procedures just to be certain that he is making the right decision; versus making judgement calls on his own.
Renison has also stepped up in a very big way by training a significant number of new hires for road patrol. Historically, he has trained a small number of employees for a small amount of time. However, during this past month, he has taken on many more new officers and each officer has praised him for his training techniques.
Just the other day, there was a incident at the gate in which a guest was flagged in the ABDI system as a “No entry”. After being told by the gate officer and Renison, the guest insisted that she had children at a residence that needed to be picked up and she wanted onto the property. Rather than Renison making the decision to let her in, he conferred with his supervisor and concluded it would be best to contact the resident and advise them of the situation. Renison took the initiative to make contact and was able to explain the situation. The resident made the decision to drive out to meet with the guest and drop off the children. Thus, not granting entry to the guest.
Renison continues to show improvement and has been very beneficial and helpful to the Titan team at Woodfield. He happily completes any task asked of him and has also been helping to cover open shifts. Because of all this excellent progress, growth, reliability, and work ethic, Sergeant Renison Reid is an excellent candidate for the Employee/Supervisor of the Month.
Employee: Guerlande Carrenan
Position: Security Officer/FTO Dispatcher
Site: Woodfield Country Club
Security Officer/FYO Dispatcher Guerlande Carrenan’s hard and dedicated work throughout the last two months has been nothing short of exquisite. Guerlande continues showing improvement and growth every week. This improvement shows in not only in her interpersonal and customer service skills, but also by her work ethic.
Guerlande is always looking to shine and improve. She continues to consistently ask questions about her position due to an unparalleled desire to know, learn and master her position. During my two-week absence, I rarely received a call from Guerlande. She was able to run and hold down the shift each day because she also demonstrates many positive leadership qualities and skills.
Officer Carrenan is always smiling and being proactive. She is a true asset and embodies the definition of how a Security Officer should present themselves. She has helped cover shifts many times throughout this past month and is always looking to lend a helping hand without asking questions. She went above and beyond to call and check up on me to see how I was doing and feeling during my absence. She even brought in her homemade tea when I did return to work for me to feel better and recover even faster.
Guerlande Carrenan deserves to be acknowledged for her hard and dedicated work. She truly cares about her coworkers and her duties and that is why she is deserves the Employee of the Month award.
Employee: Nicholas Hoffman
Site: Woodfield Country Club
Throughout this month, S/O Nicholas Hoffman has demonstrated continuity, consistency, and growth. Not only is he always on time for his shift, but he never calls out of work and is always coming in 4-hours early to help the Woodfield team 2-3 times a week.
Nicholas exemplifies professionalism and dedication on a very consistent basis. Throughout this month, Nicholas has always kept in touch with his supervisors regarding the site’s operation and is always asking questions to ensure he is up to date with policies, procedures and directives. (He also does this in monthly Supervisor meetings.) Whenever he is on duty, Nicholas always displays respect for other officers and is continuously looking out for and supporting the staff.
His work performance is of a quality that deserves to be recognized. Nicholas’s reports are always clear and informative, he conducts traffic violations and presents citations consistently, and his shift reports are always full and complete.
Nicholas is an asset to Titan International team and his consistent superior work performance and professionalism this month are deserving of the award of Employee/Supervisor of the Month for July.
Employee: Jennifer Taylor
Position: Security Officer
Site: Woodfield Country Club
S/O Jennifer Taylor has maintained a very professional work ethic throughout the month of July and she displays a high level of professionalism and demeanor on a very consistent basis. Jennifer goes above and beyond when it comes to helping with training new officers at dispatch and assists her team with picking up extra shifts and hours on a weekly basis. Her quality of work, communication skills, and phone etiquette is something that deserves to be recognized. Jennifer is always polite and respectful towards residents and guests whilst either operating the gate or speaking with them on the phone at dispatch.
Jennifer is an asset to the Titan International and her quality of work and professionalism are deserving to be recognized by being our Employee of the Month.
Employee: Damian Ricketts
Position: Security Gate & Patrol Officer
Site: Emerald Dunes Country Club
Officer Ricketts is highly motivated and demonstrates outstanding communication and interpersonal skills whether with the property manager, club members, guests, and his peers. His exceptional work performance is contagious and elevates the entire staff. Damian’s attendance and punctuality is unblemished, and he is always willing to lend a hand, whether to accommodate other officers with shift changes or readily volunteer for new assignments.
Officer Ricketts excels at two positions, Gate Access, and Patrol. As a patrolman he manages the inventory and vehicle equipment. He takes pride in keeping the equipment update and the residents he services safe.
Officer Ricketts is revered by both the Client and his co-workers. He takes a great deal of pride in his work and plays a valuable role within Titan International Security Services Inc. team.
Employee: Paul Barker
Position: Security Officer
Site: Woodfield Country Club
S/O Barker is a full-time employee (40 hours) at Woodfield Country Club, an upscale Boca Raton residential community, working the 4:00 PM to 12:00 AM dispatch shifts Monday Friday. Any dispatch officer performing this evening shift must be energetic, pay meticulous attention to detail, exhibit exceptional customer service skills, and be very thorough and detailed in their paperwork. These are all qualities that are personified in S/O Barker and therefore he is more than qualified for his current position.
Paul is exceptional in communicating with the client, residents, guests/visitors, contractors, etc. and displays consistent friendliness, kindness, and uncompromising professionalism. Also, since his date of hire, S/O Barker has adequately demonstrated his skillset as a leader. He is a positive influence on the weekend team and those who work with him are becoming more attentive to their daily performances and have generally adopted his professional mannerisms and friendly attitude. He is expected to begin climbing the ranks as early as the next opportunities arise.
In addition, Woodfield Country Club Master HOA Property Manager, Alexis Brownstein, personally praised S/O Barker recently by stating: “I just wanted to commend Officer Barker on his professionalism and phone etiquette and thought you should know! Whenever I call the security office, and he answers, he is polite and helpful”.
S/O Barker is continuously the personification of the ideal Titan International Security Services Inc. Security Officer.
Employee: Crystal Laster
Position: Security Officer
Site: Woodfield Country Club
S/O Laster is a full-time employee (40 hours) at Woodfield Country Club, a high-end Boca Raton residential community. S/O Laster works Woodfield’s busiest shift, 8:00 AM to 4:00 PM access control shifts Monday – Friday at the Jog Road gatehouse. The demands of this post require offices to be energetic, pay extreme attention to detail, exhibit exceptional dexterity, and be always very thorough in their performance. These are all qualities exemplified by S/O Laster and with her winning attitude, she is more than qualified for her current position.
As a main Access Control Field Training Officer, Crystal has proven to be a skilled trainer and all those that have learned under her tutelage, exhibit above par job performance. She took the initiative to fully prepare trainees by developing welcome packages equipped with a property map and suggestions to help new hires learn the ABDI system, identify residents with special requests, radio/dispatch communications, etc. S/O Laster exhibits leadership qualities that are conducive to the high-quality culture that is rooted in the Woodfield team. She is expected to further climb the ranks and establish herself as a galvanizing leader.
Employee: Everett Sanders
Site: Santa Barbara
Sgt. Sanders is a full-time employee (40 hours) at Santa Barbara and performs the 8:00 AM to 4:00 PM access control shifts from Monday to Friday. This is an important shift as it has heavy contact with residents, residents’ vendors, P.O.A vendors/contractors, Santa Barbara board members, and Hawkeye Management’s Property Manager. Additionally, during this shift, all access control trainings are held and led by Sgt. Sanders.
Sgt. Sanders is often complimented and recognized by Mr. Jack Carothers, Santa Barbara board member and Chairman of the Security Committee, and Santa Barbara residents as an exceptional officer. Carothers said: “I want Titan to be aware of the numerous favorable comments I receive regarding Everett Sanders. Residents and guests alike mention his pleasant demeanor and efficiency while I know he never diminishes his responsibility for security and safety. As Chairman of the Santa Barbara POA Security Committee, I’m glad he’s on our team and must add that his performance as Deputy to the Captain also exceeds requirements”.
Furthermore, Sgt. Sanders has continually demonstrated his exceptional supervisory abilities by directly assisting his Captain in carrying out all security operations for Santa Barbara. It is recommended that Sgt. Sanders be promoted to a Captain/Account Manager position as soon as an opportunity arises as his potential exceeds his current interdepartmental supervisory position.
Employee: Renzo Silva
Position: Security Officer
Site: Santa Barbara
S/O Silva is a full-time employee (40 hours) at Santa Barbara, an affluent residential community in Boca Raton, FL. Renzo is an energetic officer, pays close attention to detail, responds quickly to resident requests, and is very professional and thorough in all his duties.
Renzo is often complimented by Mr. Jack Carothers, Santa Barbara board member and Chairman of the Security Committee, as a professional and motivated officer. When speaking of S/O Silva, Mr. Carothers told Titan supervisor: “He has consistently demonstrated competence and resourcefulness. On the overnight shift it is critical to have an officer on duty who can operate with minimum amount of supervision and a high degree of dependability. S/O Silva performs his duties in an exemplary manner”.
Furthermore, S/O Silva demonstrated his competence and resourcefulness this month by recognizing a medical emergency happening with one of Santa Barbara’s regular guests. She was on foot and when S/O Silva realized that she was dizzy and possibly experiencing a “mini stroke”, he urged her to come into the gatehouse so he could call paramedics. However, the guest refused and went inside the community before paramedics showed up. Still, S/O Silva contacted the resident to inform them of his concerns and that the ambulance was heading to their home to assess their guest’s medical condition.
S/O Silva is continuously the personification of the ideal Titan International Security Services Inc. Security Officer.
Employee: Brianna Rivera
Position: Security Officer
Site: Santa Barbara
S/O Rivera is a full-time employee (32 hours) at Santa Barbara, an exclusive Boca Raton residential community. S/O Rivera performs the 4:00 PM to 12:00 AM access control shifts Monday/Tuesday and the 8:00 AM to 4:00 PM Saturday/ Sunday.
This is an important shift as it crosses over from the weekday into the weekend and requires an adept skill at servicing a diverse demographic of residents. Additionally, this shift demands that all officers maintain a heightened sense of security awareness and alertness during varying flows of traffic. In fact, any Titan Security Officer that works this shift must be energetic, quick to respond, and at all times, be very meticulous and methodical in their duties. These are all qualities that S/O Rivera demonstrates with a sense of grace and efficiency.
Moreover, S/O Rivera has impressed her supervisors with the high level of performance she has consistently demonstrated. One example her diligence and quick thinking occurred on Saturday; the sister of a male Santa Barbara resident arrived at the gate and explained she had be unsuccessfully trying to reach her brother. After S/O Rivera was also unsuccessful in her attempt to contact the resident, she assessed the urgency of the situation and dispatched a patrol officer to conduct a wellness check on. When the patrol officer did not receive any response from the resident, S/O Rivera had the patrol officer escort the concerned sister to her brother’s house. Unfortunately, the resident had passed in his sleep.
Because the sister wasn’t listed as an approved guest, S/O Rivera could have denied access to the woman. Following her intuition and compassion, S/O Rivera went beyond the call of duty to exhaust all efforts to ensure the safety of the resident. Both the POA member and Chairman of the Security Committee, reported that the incident was “…extremely well handled. Brianna displayed good judgement and compassion in dealing with the sister”.
Employee: Renzo Silva
Position: Security Officer
Site: Santa Barbara
S/O Silva is a full-time employee (40 hours) at Santa Barbara, works the 12:00 AM to 8:00 AM access control shifts from Tuesday to Saturday. This is an important shift as it does not contain the assistance of a Patrol officer and experiences little to no traffic, but still must maintain an overly heightened security awareness and alertness.
S/0 Silva has proven to his supervisors, that he is more than capable to perform at a high level consistently and is often complimented by the client as he always found energetic and “chipper” whenever contact is made overnight.
On more than one occasion, Mr. Jack Carothers, Santa Barbara POA board member and head of the Security Committee, has personally pointed out S/O Silva’s professionalism and attitude during the overnight shifts. Once when returning from the airport at around 3 AM, he was impressed to find that S/O Silva greeted him with a sense of urgency and great customer service as if he was performing a busy shift. Another time, S/O Silva had to stay late for about an hour to cover for one of his fellow officers and Mr. Carothers was taking a walk around the gatehouse. He knew that S/0 Silva was staying extra time after his 8-hour shift and found him to be full of energy while logging in the morning vendors and contractors.
Furthermore, S/0 Silva is exceptional in his decision-making skills and strict adherence to protocol during the overnight shifts. Multiple times S/0 Silva was faced with incidents such as trespassing, accidents, and clubhouse alarms and proceeded in accordance with Santa Barbara SOPs and site-specific procedures. This kind of performance allows the morning supervisory shifts to follow-up with incidents, easily with little investigation or involvement as S/0 Silva exhausts all his efforts and resources to accurately report the events of his shift.
S/0 Silva is proving to be an asset for the Santa Barbara security operation and is continuously embodying the ideal Titan International Security Services Inc. Security Officer.
Employee: Steve McCoy
Position: Security Officer
Site: Santa Barbara
S/O McCoy is a full-time employee (40 hours) at Santa Barbara, a high-end Boca Raton residential community. S/O McCoy performs the 4:00 PM to 12:00 AM access control shifts from Wednesday to Sunday. This is an important shift as it has contact with residents, vendors, and Santa Barbara board members. In addition, this shift turns over from the weekday into the weekend and therefore experiences a diverse demographic to serve throughout the entire week.
Steve McCoy has proven that he is more than capable to perform at a high level consistently and is often complimented by residents/guests as a professional, kind, and helpful officer.
Furthermore, S/O McCoy consistently demonstrates his flexibility and dependability when it comes to covering callouts, emergencies, and needed shift coverages at Santa Barbara and other sites as well. Repeatedly, S/O McCoy is ready and able to work longer and complicated shifts, even when overtime pay doesn’t apply. On more than one occasion, S/O McCoy enthusiastically worked consecutive shifts at two different sites with the acknowledgement that would be compensated with additional time off later in the week.
Employee: Everett Sanders
Site: Santa Barbara
Sgt. Sanders is a full-time employee (40 hours) at Santa Barbara, an affluent Boca Raton residential community. Sgt. Sanders performs the 8:00 AM to 4:00 PM access control shifts from Monday to Friday. This is an important shift at Santa Barbara due to its fast pace and nonstop interaction with residents, residents’ vendors, HOA/POA vendors and contractors, Santa Barbara board members, and Lang’s on-site administrator and property manager.
During his shift, Sgt. Sanders leads all access control trainings. His extensive security experience, commitment to detail and customer service coupled with his friendly and professional attitude, makes St. Sanders a perfect role model for all in-training Titan officers.
Once or twice a week, residents and their guests make a conscious effort to reach out to the Lang administrator and/or his Captain to express their gratitude for Sgt. Sanders’ presence on the security team. For example, one of the regular guests that visits frequently to play cards and Mahjong recently told the property manager: “he makes you feel that you want to be here and that he wants to be here”. Sgt. Sanders’ friendly and respectful personality provides the Santa Barbara with a one of a kind satisfying customer service that Titan clients have come to expect.
Sgt. Sanders has repeatedly demonstrated his exceptional supervisory abilities by directly assisting his Captain to ensure all security operations are seamless and professional. Therefore, without reservation, we highly recommend that Sgt. Sanders be promoted to a Captain/ Account Manager position as soon as the next opportunity arises.
Employee: Darrell Burns
Position: Security Patrol Officer
Site: Santa Barbara
S/O Burns is a full-time employee (40 hours) at Santa Barbara, an upscale residential community in Boca Raton. S/O Burns performs the 4:00 PM to 12:00 AM patrol shifts from Tuesday to Saturday. This is one of Santa Barbara’s important shifts as it has contact with residents, vendors, H.O.A vendors and contractors, and board members. This post requires an above average security experience, a friendly and professional attitude, and the strategic ability to provide safety and security to the client during the evening.
S/O Burns has proven to his Captain that he is the personification of Titan’s standards and expectations. Once or twice a week, residents make a conscious effort to reach out to supervisor and express their gratitude for S/O Burns’ presence on the security team. Darrell’s friendly and respectful personality provides the community with an exclusive kind of satisfying customer service. During the 2018 Holiday Season, the morning shift usually receives the most personalized gifts, but S/O Burns was sought out from multiple residents that were determined to spread holiday cheer to him as well. S/O Burns is starting to stand out from the rest of his teammates and is constantly providing excellent performance.
Employee: Eboney Johnson
Position: Security Officer
In the few instances that S/O Johnson was late to work because of car issues, she made sure to make up the time to her fellow officers.
S/O Johnson works the 4 pm to 12 am evening shift (1600-2400) from Wednesday to Sunday is extremely busy — full of teenagers coming in and out of the community, clubhouse parties/events, household events, holiday events, etc. On multiple occasions, S/O Johnson has been faced with resident confrontations, complaints, trespassing teenagers, and with each incident, Eboney was successful in representing the ideal Titan Security Officer by staying professional, respectful, responding kindly and firmly. She produced detailed incident reports, reported incidents to her supervisor in timely manners, and above all, deescalated situations to prevent bigger incidents from happening.
One example occurred on Friday 9/28/18: a resident aggressively confronted S/O Johnson regarding a procedure in the Saturnia Post Orders that clearly instructs security officers to hold on to a resident’s driver’s license while they borrow the clubhouse keys for an event. This resident did not want to leave his driver’s license with S/O Johnson and demanded that he take the clubhouse keys as well. Due to the resident’s loud voice and aggressive behavior, S/O Johnson contacted me and requested that I speak with him over the phone to assist her. However, it was clear that this resident was unwilling to listen or follow the clubhouse rental rules. In addition, I overheard the resident shouting and cursing at other people that he was holding up while obstructing the guest lane traffic. However, during all this, S/O Johnson remained as professional and calm as she can without hesitating to speak kindly to the disgruntled resident and even reassuring other people in line witnessing the situation that everything was okay to prevent any unnecessary alarm and panic. This documented incident is a perfect example of the type of security officer S/O Johnson is and of the potential she has to one day step into a supervisory position.
Captain Uneetra Sutton
Nikki Sutton has been appointed “Officer of the Month” due to an email we received from the Property Manager of our site in Boca Raton, Saturnia, upon receipt of this accommodation, our Chief Operations Officer Immediately passed the news on to everyone at Titan’s Headquarters, and will also put it on the agenda of our next quarterly supervisor meeting so her peers can show her they also support and commend her promotion and transfer.
Nikki was very recently promoted to the rank of Captain and was transferred to a high-end community where she supervisors the entire staff of licensed security officers without the need of a second in command on site. Nikki leads by example, she shows each member of her staff Titan’s commitment to our clients, it is reflected in how she runs the access control for the community, she runs the gatehouse single-handedly during one of the busiest times of the day/week (if not the most busy) while simultaneously managing her team’s performance, communicating effectively with them as well as with our client, residents, guests, vendors, and Management through Titan’s Corporate office. Communication is the key to success, Saturnia’s Property Manager must agree, as he wanted to recognize Captain Sutton for going above and beyond time after time.
Omar Rodriguez, Castle Management, Property Manager of Saturnia Homeowner’s Association of Boca Raton: “She made a big impact when she fiirst started and she has done a great job building on her momentum. Wish we had more officers like her.”
Great Job Captain Sutton!
Officer Ouellette has been nominated for Officer of the Month for going above and beyond. We received a complimentary letter for Officer Ouellette from a resident in regards to his fast response and care of the community during a horrible storm we received on Saturday March 19th 2016. Officer Ouellette, during the storm, stayed on top of the roadways clearing the drains and even assisting with the removal of a tree that fell, blocking the street during the storm. Officer Ouellette has worked tirelessly to keep the roadways safe at Golf Village. He has always provided the highest level of service to the members and guests of our community, continuously striving to uphold and enforce its rules and regulations. Officer Ouellette’s professionalism, knowledge, and dedication reflect Titan International Security Services, Inc.’s overall dedication to the safety and well-being of our residents.
Lieutenant Travis Smith
Lieutenant Travis Smith has been nominated for Officer of the Month because of his quick and efficient decision making. On Saturday May 9th, the patrol vehicle was having mechanical issues and he decided to call his personal AAA service for immediate assistance. His actions showed that he is willing to go that extra mile for Titan International. Lieutenant Smith is well respected by both the client and his co-workers and is an invaluable member of the Titan team.
Officer Brian Ouellette is nominated for officer of the month for his quick response to a medical call at a resident’s home that had fell and hit her throat on the corner of her dresser. Officer Ouellette immediately contacted EMS and they arrived shortly after and transported the resident to the hospital where she had emergency surgery to her throat. The resident’s daughter said that Officer Ouellette’s quick and caring response saved her mother’s life. It was also disclosed that Officer Ouellette continually followed up with the family to see how she was recovering. Officer Ouellette’s professionalism, knowledge, and dedication reflect Titan International Security Services, Inc.’s overall dedication to the safety and well-being of our residents.
The Corporate office received a phone call from a property manager at one of our sites. She wanted to express how impressed and above and beyond Travis Smith handled a recent situation. Her comments towards him were all positive, from proper report writing to obtaining all the necessary details to communicating with the property manager on the incident. Travis Smith has been exceptional and truly a great asset to the Titan team. Way to go!
Officer Ryan Csobor is an outstanding member of the Titan team and was unanimously voted as the Officer of the Month for October at our recent Supervisors meeting. Since joining our staff in 2005, Ryan has always been an asset to the company. Along with his positive attitude and exceptional communication and interpersonal skills, he consistently demonstrates the expected level of Titan professionalism day in and day out while performing Access Control during our busy day shift.
Officer Ralph Serrano is an outstanding member of the Titan International Security Services, Inc. team, he was unanimously voted as the Officer of the Month for May.
Officer Serrano is highly motivated and demonstrates outstanding communication and interpersonal skills whether with the Client, residents and guests, and or his peers. His exceptional performance while at work is infectious to the entire staff. His attendance and punctuality is unblemished and he is always willing to help out, whether to accommodate other officers with shift changes or readily volunteering for new assignments.
Officer Serrano excels at the 4 major positions he is trained in (Gate Access, Dispatch, Road Patrol and Tactical Operations Response Team.) As an Emergency Medical First Responder he manages the medical inventory and medical equipment. He takes pride in keeping the community he services safe.
Officer Serrano is revered by both the Client and his co-workers. He takes a great deal of pride in his work and plays a valuable role within Titan International Security Services Inc. team.
Officer Rosen has been with Titan for several years. During this time, he has been an outstanding employee and a true team player. He has the qualities that Titan looks for and requires in all employees. Recently, Officer Rosen went above and beyond his normal scope of duties when he received a distressed call to assist a homeowner within our community that is terrified of insects and needed help removing them from her home. Officer Rosen saved the day and the resident was kind enough to contact our community manager and corporate office to express her gratitude for Officer Rosen’s help. This is an important reminder that the little things matter to our residents and Officer Rosen has demonstrated that. Great job Ron!
I would like to commend S/O Luisa Alvarez for an excellent job done. She handled a dangerous disturbance that occurred on property recently during her shift. She followed security procedures and responded quickly enough to avoid a serious situation. Residents were impressed by her professionalism and she was commended by the Property Manager for her thorough reports and was thankful for the outcome of events.
Officer Daniel Murphy
S.O. Daniel Murphy is an exemplary employee of our Security team. He has an outstanding attendance record; and is reliably professional in appearance and demeanor as he interacts with his peers, residents and guests to our facility. He ensures that our team accomplishes it’s key goals. As his immediate Site Supervisor, I’d like to personally thank S.O. Murphy for his attention to detail and for the level of commitment he has made to both this facility and to Titan. As either a Field Training Officer, Patrol Officer or Access Control Officer, he consistently provides a proficient quality of service.
Officer Ralph Serrano
Officer Ralph Serrano is an outstanding member of the Titan team and was unanimously voted as the Officer of the Month for July at our recent Supervisors meeting. Officer Serrano is highly motivated and demonstrates outstanding communication and interpersonal skills with the Client, residents and guests. His exceptional performance while at work is infectious to the entire staff. His attendance and punctuality is unblemished and he is always willing to help out, whether to accommodate other officers with shift changes or readily volunteering for open shifts.
Ralph excels at our 3 major positions, including Gate Access, Dispatch and Road Patrol and he constantly displays a positive attitude and a professional appearance. He has also recently completed the First Responders training program. Officer Serrano is revered by both the Client and his co-workers as well. He takes a great deal of pride in his work and plays a valuable role with The Titan International team.
It is with great pleasure that Officer Darling be nominated as officer of the month for June 2011. Officer Darling displays a professional manner, politeness and a reassuring demeanor. She continuously performs at a level of proficiency that is outstanding. Via e-mail to Scott Duchene, a guest of a resident spoke highly in regards to Officer Darling’s professionalism, appearance and politeness. Officer Darling is well respected by both our client and co-workers and is a valuable asset of our Titan team.
Sgt. James Ramirez
On April 26th, 2011 at approximately 7:40pm, Security was dispatched for a fire alarm at resident’s home within the Woodfield Country Club. Upon arrival, Fire Rescue was immediately dispatched due to the visible signs & smell of smoke in the air. A perimeter check of the home to determine if the residents were inside revealed an unsecured rear door and again there was visible heavy smoke coming from the kitchen area within the home. Sgt. Ramirez entered the home through the unsecured door and was able to find his way through the dense smoke and found a pot burning on the stove top with a full flame on the burner. Sgt. Ramirez immediately turned the burner off, removed the pot and was able to open several windows to ventilate the area.
Fire Rescue responded and set up a large fan at the main entrance to the home to further assist with the smoke removal. The residents were contacted by security and arrived home shortly after and spoke with Sgt. Ramirez regarding the incident.
Sgt. Ramirez has demonstrated initiative, professionalism and dedication. His quick thinking and actions reflect Titan International’s overall dedication to the safety and well being of residents.
The resident was extremely grateful for the heroic actions of Sgt. Ramirez as well as the entire security staff working that evening.
Officers Jacques and Martin
The purpose of this letter is to inform you of an excellent job Jacques and Martin did responding to a possible home invasion at our house in Boca Isles South.
When we were in Lake Barrington, Illinois our security system went off in our house in Boca Isle South. When I called the guard station, Martin took the call and immediately dispatched Jacques to our house. Within minutes, Martin called me back and told me that Jacques walked the property and everything was O.K.
It turned out that one of the sensors malfunctioned setting off the alarm. More importantly, this could have been a real situation and the quick action taken by these two individuals was impressive.
Officer Conrad Wilbur
Throughout the month of February, Officer Wilbur was instrumental in covering numerous open shifts and vacation requests at various sites. He recently assisted a distant site and traveled 90 minutes each way from his Jupiter home.
He consistently performs at a high level, month after month. His work ethic and cooperation with his co-workers has gained him respect from both his peers and his supervisors.
Congratulations to Conrad on his selection as Officer of the Month for February 2011.
Captain Castiglia was instrumental in the apprehension of two suspicious individuals. On January 26, 2011 at 11:30 p.m. while patrolling the community the Captain noticed two white males approx 18 years old wearing dark clothing walking down West Village Way. Captain Castiglia immediately challenged these individuals questioning them and asking them for identification in which they stated they where guests of 110 Island Way. That immediately red flagged Captain Castiglia and he brought both individuals up to the gatehouse where he contacted Jupiter Police Department.
J.P.D arrived and after further investigation they informed us that the two individuals parked their vehicles in the Winn Dixie plaza and gained entry from the rear of the plaza. A search of the individuals and their vehicles came up with nothing. The individuals had no previous criminal records, but J.P.D. determined that there was probable cause and both where arrested for trespassing and loitering.
Captain Castiglia has demonstrated initiative, professionalism and dedication. His actions reflect Titan International’s overall dedication to the safety and well being of residents.
Sgt. Jon Breger
I’m a police officer with the Boca Raton Police Department and wanted to inform you of the thorough work one of your security officers performed this past weekend. I was dispatched to a domestic disturbance on Saturday morning (January 22) in which a 13 year old juvenile ran away from his mother while they were waiting for Saturday detention at Omni Middle School. I informed my communication center to contact security in the event the juvenile ran into the community. Security officer Sgt. Jon Breger responded towards the Jog entrance and made contact with the mother who was in her vehicle just outside the exit gate. She appeared very upset over the situation and Jon comforted the mother the best he could. Jon was able to contact the juvenile via his cell phone after numerous failed attempts by the mother. Jon informed me that he was on the phone with the juvenile who gave Jon his location (behind Walgreens) for me to relay it over the radio so units can check for him.
We were able to locate the juvenile and reunited him with his mother. In my line of work, its greatly appreciated getting recognized for a job well done and I didn’t want this incident to go unnoticed for Jon. He did a great job assisting me!
Officer Miller is highly motivated and demonstrates outstanding communication and interpersonal skills with the Client, residents and guests. She excels at all 3 major positions including Gate Access, Dispatch and Road Patrol and she constantly displays a positive attitude and a professional appearance. Her performance while at work is infectious to the entire staff. Her attendance and punctuality is unblemished and she is always willing to help out with volunteering for open shifts.
Officer Miller is well respected by both the Client and her co-workers as well. She takes great pride in her work and is an invaluable member of The Titan International team.
Captain Luis Flores
Captain Flores was nominated as the Titan International Security Services, Inc. Officer of the Month by the entire staff of the site he supervises. It is an honor to hear firsthand how his employees feel that he is a great source of motivation and respect. They feel that they are being groomed by Captain Flores so that they will succeed in their positions, and be worthy of promotion. He leads by example and is an asset to Titan.
Richard Castiglia / Joanne Hoppe
On February 18, 2010 Captain Castiglia and Officer Hoppe were both instrumental in the apprehension of two suspicious individuals. Two individual’s approx 18 years old wearing dark clothing approached the gate on foot. Gate Officer Hoppe immediately challenged these individuals questioning them and they stated they wanted to know if any celebrities lived in the community. Officer Hoppe stated that she could not release that information. The individuals knowing that would not be able to gain access to the property decided to leave.
Officer Hoppe informed road patrol Captain Castiglia of the incident and he immediately began to setup an exterior perimeter following the individuals. During his investigation Captain Castiglia observed these individuals in and out of the foliage on the northbound side of Military Trail with the individuals leaping the fence. While holding his position Captain Castiglia contacted Jupiter Police Department with the incident details and they sent all available units. With units on both the interior and the exterior of the community the individuals where apprehended minutes later trying to leap back over the fence onto Military Trail. The individuals where discover with cell phones, camcorders, and GPS units on their person. Captain Castiglia and Officer Hoppe are true team players who have demonstrated initiative, professionalism and dedication. Their actions reflect Titan International’s overall dedication to the safety and well being of residents.
Officer Joseph carries herself, in a professional manners. She developed in to one finest officer. She is well liked by the residents and her interaction with them.
Officer Joseph always arrives on time for her shift and she is always available when you needed to cover any shift at the main gate.
As a supervisor, I know I can continue to depend on officer Joseph, her knowledge and action reflect Titan’s overall dedication for this community. I would like to nominate for officer of the month Johanne Joseph for a job well done!
As a retired 27 year veteran of the Lauderhill Fire Department here in South Florida, Officer Jim Brady brings a day to day work ethic & dedication to his daily assignment second to none. Arriving to work a half hour early every day, Jim sets the tone as the day shift arrives for duty. His excellent attitude, professional demeanor & tireless work ethic displayed each & every day has an infectious effect on his coworkers.
Jim is proficient with Road Patrol & Access Control duties and is very knowledgeable with regards to Titan International policies & procedures. Jim patrols the community as the First Responder on the day shift. He has an outstanding attendance record and is always willing to go that extra mile.
During the first week of November, Officer Brady responded to a dispatch call for an unconscious member along the 11th fairway. Jim’s immediate response allowed him to assess the patient as being in full cardiac arrest & immediately began CPR combined with the use of the AED. After several minutes Paramedics took over but unfortunately the member passed away. His actions were commended by the Homeowners Association.
Officer Brady enjoys working for the Titan team and he is well respected by his peers. He has become extremely valuable member of the community we serve.
Officer David Matson
Captain Matson has been selected for Office of the Month due to the positive comments that we have received from both the residents and property manager. These comments range from his continued professionalism, respect towards other, kindness and most of all is a team player. These qualities are what Titan International looks for in an employee and David has them. Keep up the good work.
Officer Luis Velazquez
Security officer, Velazquez is very well respected by co-workers and an invaluable member of Titan Team. As a supervisor, I know I can depend on Officer Velazquez. He takes great pride in his work and excels in his position as access control at the construction gate, main gate and road patrol.
Officer Velazquez is always willing to go extra mile for the Titan Team. Based on these attributes I would like to nominate for officer of the month Mr. Luis Velazquez.
Officer Conrad Wilbur
Since joining Titan International on March 17, 2008, Officer Wilbur’s attendance record has been outstanding and he is always willing to go the extra mile for Titan International. Recently Officer Wilbur has been instrumental in covering numerous open shifts, vacation requests, and special details throughout the company. He also excels at Road Patrol, Access Control & Dispatch duties and he is extremely knowledgeable with regards to Titan International policies & procedures and always works his shift in a professional manner.
Officer Wilbur is well respected by both the client and his co-workers and is an invaluable member of The Titan International Security staff .
Lt. David Hugo
As Lieutenant and Field Training Officer, David has worked hard in keeping the roadways safe for the past 6 years. He always provides a high level of service to the members and guests and he continuously strives to uphold and enforce the rules and regulations of the community.
This past month David’s service as always is outstanding. While supervising the day shift one afternoon he was inspecting the gatehouse when there was a horrific accident involving 2 vehicles. Without hesitation, David ran to the scene while having Boca Fire/Rescue to be dispatched immediately. David was able to render immediate aid to both victims.
David always arrives early for his scheduled shift and is always available to stay late if necessary. His work ethic in combination with his professionalism is a positive example to those around him. His service and dedication to the community makes him an extremely valuable member of the Titan team.
Security Officer Ron Rosen
It is with great pleasure that I nominate Security Officer Ron Rosen, as this facilities representative for Titan International’s Officer of the Month for September 2009.
Officer Rosen, has been a member our team since October 2007. During this time period he strives to display a professional manner and a polite and reassuring demeanor. Whether assisting at the clubhouse or during Road Patrol duties. His work ethic is a source of motivation for his peers, his appearance and presence exhibit confidence, and instills in residents and guests a perception of “Safety”.
As a supervisor, I know I can continue to depend on Officer Rosen; his efforts have not gone without notice. He is truly an asset to both this facility and to Titan International Security.
Security Officer Ron Parks
Officer Parks continuing level or proficiency and professionalism has identified him as a valuable member of the Titan International Residential Security Team.
On review of Officer Parks, assignment to this facility in July 2008, to this date, he has distinguished himself as a professional. Whether it is his willingness to assist in shift coverage, Road Patrol Activities, or his punctuality, he places a great level of enthusiasm into his work.
These attributes are reinforced by his “Team Sprit” and his attitude has had, and will continue to have a positive impact with both residents and his fellow officers.
Based on these attributes I would like to nominate for officer of the month, Security Officer Ron Parks, for a Job Well Done!
Sgt. Heather Martin
As Sergeant and Gate/Dispatch Training Officer, Heather works hard in keeping the Titan staff here at current and up to date with continued training and service. She always provides a high level of customer service to the members and guests and she continuously strives to keep site operations at optimal performance.
This past month Heather’s service has been outstanding. As the gatehouse construction project has been underway, she has been instrumental in keeping the site Security operations completely functional. Despite rigorous hardships placed on her and the dispatch staff with the transfer of operations from the old gatehouse to a temporary trailer, the security department has not missed a beat and continues to provide the residents with the highest level of service.
Heather always arrives early for her scheduled shift and is always available to stay late if necessary. Her work ethic in combination with her professionalism is a positive example to those around her.
Heather’s service and dedication to the community makes her an extremely valuable member of the Titan team.
Officer Michael Beirne
Officer Michael Beirne has been a member of the Titan team here at since July – 2008 and has developed into one of the finest Officers on site. He excels in Road Patrol and Access Control duties and is a “First Responder”. He is readily available to accept any and all overtime shifts and shows a willingness to help the Titan team in any way possible.
Michael’s excellent attitude and friendly demeanor are the perfect combination to compliment our staff. He is well liked by the residents and he is a favorite amongst his peers.
Security Officer Jack Goldberg
Officer Goldberg carries himself in a professional manner. He is well liked by the communities’ residents and his interaction with them has established a useful forum for the residents to communicate their needs and concerns.
Furthermore he recently took the lead in providing third party participation in a fellow employee’s health needs. He was instrumental in the relay of information between the effected employee and the community. As he rallied support he was also willing to cover staffing demands as they arose.
As a supervisor, I was impressed at the level of commitment Officer Goldberg made to a fellow Titan employee, his actions reflected on his commitment to the Titan Team.
Capt. Richard Castiglia
Recently one of our residents caught her foot on one of the street light reflectors and took a very bad fall. Plunging face first, she hit her cheekbone on the street and also broke her wrist in six places and lacerated her knee. According to the hospital E.R., her surgeon, and the responding E.M.S., her injuries may have but much worse if not for the immediate action of Captain Castiglia. He immediately called for EMS, and with an extremely composed demeanor comforted the resident as she lay in severe pain in the street. When she displayed signs of breathing difficulty, he rapidly and gently administered oxygen.
Captain Castiglia also utilized his calm professional manner to ensure passers-by were moved along and kept at a distance. His commitment to the residents and attention to his duty serve as a daily example of his dedication to Titan International’s Core Values and Commitment to Excellence.
Lt. John Dicarlo
On April 17th, Lt. John Dicarlo responded to a call for medical assistance at the Golf Club’s starter shack and found a club member sitting down in noticeable pain. He observed that she had a contusion and a laceration on the left side of the shin caused by an errant golf ball. After she declined his offer to call for EMS, Lt. Dicarlo immediately began to disinfect and bandage the wound. Next he elevated the leg, provided an ice pack for the bruise and padded the wound with an ACE bandage so the member could continue play.
The Club Manager, Head Golf Professional and the injured club member were very impressed with Lt. Dicarlo’s response time and first aid expertise. Lt. Dicarlo has repeatedly proven to be an invaluable asset to Titan International — he readily volunteers for any assignments that may come up and is very knowledgeable not only in security operations but first aid as well.
Lt. David Hugo
As Lieutenant and Field Training Officer, David has worked tirelessly to keep the roadways safe for the past six years. He had always provided a high level of service to the members and guests of our community — continuously striving to uphold and enforce its rules and regulations.
This past month while supervising the afternoon shift, he responded to a home fire alarm within a sub-association. The residents were not present and while walking around the perimeter of the home, he noticed smoke within the kitchen area. Lt. Hugo immediately coordinated the response of Boca Fire/Rescue, which arrived and extinguishrd a small kitchen fire.
David was also credited by a very grateful resident for retrieving important legal documents that were lost. Lt. Hugo and the day shift Road PAT units stopped traffic to pick up over 100 sheets of loose documents and return them all safely to their owner.
Lt. Hugo always arrives early for his scheduled shifts and is always available to stay late if necessary. His work ethic, combined with his professionalism, creates a positive example for his fellow colleagues. His service and dedication to the community, makes him an extremely valuable member of the Titan Team.
Thomas Falcone Golf Club
Capt. Thomas Falcone’s quick response to a medical call at the clubhouse and his invaluable experience as an E.M.T. resulted in commendations from management and the guest’s family. Responding to the complaint of light-headedness, Capt. Falcone administered oxygen and evaluated the guest for injuries. Capt. Falocne suggested that the guest be seen by a medical professional but further medical treatment was refused. The guest expressed appreciation for Capt. Falcone’s quick response and treatment. The Club and Spa Managers were also very impressed by Capt. Falcone’s knowledge and professionalism. They went on to further explain to the resident member that they felt very safe with Titan officers as their security team.
Capt. Falcone leads by example through his professionalism, knowledge, attitude and appearance. His knowledge and actions reflect Titan’s overall dedication to the care and well-being of its community’s guests and residents.
Devoted to Titan International and the community , Captain Castiglia raises the bar of security professionalism by setting high standards of diligence and service. His work ethic and his commitment to protecting this community are apparent in everything he does. Recently, Richard apprehended six suspects who were trespassing on the property. He has also received several compliments from a number of residents. We appreciate his professional character and the wonderful job he is doing.
Change Your World, Join The Titan Team
Titan International Security Systems is hiring professional security officers with “D” and “G” licensing for positions as Access Control Officers, Patrol Officers, Supervisors and Tactical Officers.